We had a big QA thing while I was there. Reps from DC, Miami, Atlanta, Minneapolis came down and spent a week or two at the facility reviewing shit because we had like 3 or 4 incidents in a weeks time. One specifically where we had some idiot inbound from the north, told him to enter left downwind for 1L and report entering the airspace. Well he did and reported it, gave him his sequence and clearance… he landed 10L. Missed a departure on 1L by a few feet and a t&g on 1R by a few feet.
QA asked how long our breaks were.. we said “what breaks?” “Do y’all ever split local?” “You see people up here to split it off?” Okay cool, we’re increasing your staffing from 8 to 10. Thanks, now instead of being 75% staffed, we’ll be 60% staffed because it doesn’t change the fact nobody wants to work here for the shit pay and can’t qual anyways. But that also goes back to the cookie cutter contract training program where the training requirement is one month regardless of if you do 150 ops an hour or a day.