I've actually never gotten anything but voicemail. I did however receive an email from the med rep. I didn't just ask the status. I asked what the hold up was and if there was anything I can do to expedite it from my end. She always gives me a canned response of, "Unfortunately, we cannot give a timeframe for the determination of medical clearances, as each case is different. Your patience is appreciated." Which doesn't even acknowledge the fact that I'm asking if there is anything that's making it be held up.